![]() Disconnect device cellular/wifi setting.Power off modem and router, and power up after 2 mins if you're using wifi connection.Switch on device and reconnect cellular/wifi setting.If you are using wifi, the bandwidth and number of devices connected to it are contributing factors to your connectivity performance. Some older devices may have trouble keeping up with the game.Clear cache - go to Safari in Settings app on iOS device and click.Check that you have sufficient space on your device.Try deleting some unused apps/photos/videos etc if you don't.Store away some (if not all) animated decorations in your restaurant.Avoid running other apps in the background.Let your game settle for a few minutes (3 mins or so) after starting it, before you do any activity.Delete and reinstall game if the above doesn't workĮnsure your connection is good.You can force save your game progress by visiting another restaurant.If you discover that you have forgotten to close out your game, force shut it without doing any activity and start it again.It is recommended that we do not leave our games running in the background.Īlways fresh start your game before you do any actions to avoid sync issues. Do not leave your game immediately after your last action.Try to force save your game progress and sync with Storm8 servers before closing your game. If you require further assistance on your games, you can contact Support. Please make sure that you include your Storm8 ID, state which game you are having issues, description of the issues and screenshots, if any. A Support Agent will respond to you usually between 5 to 7 business days.Fill in the details in the Support Form.
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